Refund policy

Return & Refund Policy

We stand by calm, clinically thoughtful skincare — and we want you to feel confident in every order.

If something doesn’t feel right, here’s how we can help.

Returns Eligibility

We accept returns for unopened, unused products within 30 days of purchase.

To qualify for a refund:

• Items must be unused, unopened, and in original packaging
• You must request the return before sending items back
• Shipping fees are non-refundable
• A 20% restocking fee applies to non-defective returns

We are unable to offer:

• Refunds or exchanges on opened or used products
• Returns on purchases made through clinic partners. 
• Exchanges at this time

How to Start a Return

Please email us at care@theglowyears.com.au with your order number and details of the product(s) you'd like to return.
Returns sent without prior approval will not be accepted.

Once approved, return your items to:

Australia:
The Glow Years Returns
PO Box 800 
Bulimba, QLD 4171

We recommend using a tracked shipping service, as transport risk is borne by the sender.

Refunds

Once your return is received and approved, your refund will be processed back to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank.

Need Help?

If you’re unsure whether your product qualifies, or you’ve received a damaged item, please reach out:
care@theglowyears.com.au